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Internal Revenue Service

ANSWERS TO QUESTIONS ABOUT THE IRS

The Internal Revenue Service (IRS) is the branch of the Department of the Treasury which collects federal taxes.

Some frequently asked questions about the IRS:

What can I do if I'm having a problem with the IRS?
What if I am suffering a hardship?
Who do I contact for assistance?
How can Senator Levin's office assist me?
If you still have questions...

What can I do if I'm having problems with the IRS?

If you are experiencing a problem dealing with the IRS or suffering a significant hardship as a result of the administration of tax law, you can contact the Taxpayer Advocate Service for assistance.

The Taxpayer Advocate Service administers the IRS' Problem Resolution Program and is responsible for representing the taxpayers' point-of-view within the service. The Problem Resolution Program provides assistance to taxpayers whose problems are not resolved through normal IRS channels.

If you have a problem which hasn't been resolved in prior contacts with the IRS, you may call the Taxpayer Advocate Service at (313) 628-3670.

What if I am suffering a hardship?

A significant hardship is a situation where an action by the IRS, if taken, would prevent a taxpayer from providing for basic necessities such as housing, food, utilities, and transportation, or for a business taxpayer to meet basic expenses such as payroll.

If you are suffering significant hardship as a result of the administration of tax law, you may file a Form 911, Application for Taxpayer Assistance Order, with the Taxpayer Advocate Service. Taxpayer Assistance Orders allow the Taxpayer Advocate to intervene, review the facts and circumstances of the case, and take the appropriate steps allowed by law to relieve the taxpayer's hardship.

Who do I contact for assistance?

The address for the office of the Taxpayer Advocate is:

Taxpayer Advocate Service
Internal Revenue Service
477 Michigan Avenue, Room 1745
Detroit, MI 48226
Phone: (313) 628-3670
Fax: (313) 628-3669

You may also contact or visit a local IRS office in your area for further assistance with your concern. The IRS has offices throughout the state where you can meet with an agency representative.

Below is a directory of IRS offices throughout Michigan. If you would like to visit an office to discuss your concern, I would encourage you to call the number provided to arrange an appointment with a representative of the IRS.

Office	Address	Hours	Phone
Detroit	477 Michigan Ave. Detroit, MI 48226	Monday-Friday 8:30 a.m.- 4:30 p.m.	(313) 628-3722
Flint	815 S. Saginaw Flint, MI 48502	Monday-Friday 8:30 a.m.- 4:30 p.m.	(810) 342-6190
Grand Rapids	678 Front Ave. N.W. Grand Rapids, MI 49504	Monday-Friday 8:30 a.m. - 4:30 p.m.	(616) 235-2390
Marquette	1055 W. Baraga St. Marquette, MI 49855	Monday-Friday 8:30 a.m.- 4:30 p.m. (Closed for lunch)	(906) 228-7845
Saginaw	4901 Towne Centre Saginaw, MI 48604	Monday-Friday 8:30 a.m.- 4:30 p.m.	(989) 797-8560
Traverse City	3241 Racquet Club Dr. Traverse City, MI 49684	Monday-Friday 8:30 a.m.- 4:30 p.m.	(231) 932-2192

* Note: The numbers listed above are not a toll-free call for all locations. These phone lines are answered by a recorded business message with information about office hours and locations. Leave a message to schedule an Everyday Tax Solutions appointment or to reschedule an existing IRS appointment. You will receive a return call within two business days. To speak with an IRS representative and get tax help by phone, call (800) 829-1040.

How can Senator Levin's office assist me?

If you have contacted the IRS through the methods mentioned above and still not had a resolution to your concern, you can contact my Detroit office at (313) 226-6020 or (800) 851-0030 (in state). A congressional inquiry may be made to the IRS on your behalf in an effort to resolve your problem. A thorough review of your case will be conducted and responded to in accordance to federal law.

If you still have questions . . .

If you still have questions regarding the IRS or would like information regarding forms and publications, it is highly recommended that you access the IRS homepage.

If you are still unable to answer your question, please contact my office for further assistance at (313) 226-6020 or (800) 851-0030 (in state).